Privacy Policy

This Privacy Policy (“Policy”) outlines how The Amino Hub collects, uses, stores, discloses, and protects your personal information, including sensitive and health information, in accordance with:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)
• My Health Records Act 2012 (Cth)
• Applicable State and Territory health privacy laws

We are committed to safeguarding your privacy and complying with all relevant legislation.

This Policy applies to all individuals who interact with The Amino Hub, including patients, website visitors, service users, contractors, and employees. It covers all methods of personal information collection, whether electronic, verbal, or written.

• Personal Information: Information or an opinion about an identifiable individual, recorded in any form.
• Sensitive Information: Includes racial or ethnic origin, political opinions, religious beliefs, sexual preferences, criminal records, or professional/trade memberships.
• Health Information: Information about your health, disability, or use of health services.
• Website Visitors: Individuals who visit our website but are not current patients or users of our services.

For Patients
We may collect:

• Full name, date of birth, gender
• Contact details (phone, email, address)
• Medicare or private health insurance details
• Medical history, health status, referrals, pathology results, prescriptions
• Payment and billing details
• Telehealth session records and usage data

For Website Visitors

• Technical data such as IP address, browser type, device, and usage data
• Personal data provided via contact forms, newsletter sign-ups, or enquiries

We collect information through:

• Direct interactions (consultations, telehealth, phone, email)
• Online forms (booking, enquiries)
• Cookies and similar technologies
• Referrals from healthcare providers or authorised representatives

We collect personal information:

• With your consent
• Where necessary to provide healthcare services
• To comply with legal obligations
• For legitimate operational purposes such as service improvement

For Patients

We use your information to:

• Provide healthcare services, including consultations and follow-ups
• Communicate regarding appointments and treatment plans
• Process payments and insurance claims
• Meet legal and regulatory requirements
• Improve our services and platform
• Send service updates and communications (you may opt out at any time)

We do not use sensitive health information for marketing without your explicit consent.

For Website Visitors

We use your information to:

• Respond to enquiries
• Improve website performance and user experience
• Maintain website functionality and security

We do not sell or rent your personal information. We may disclose it to:

• Healthcare providers involved in your care
• Service providers (IT, payment processing) under confidentiality obligations
• Regulatory authorities or where required by law

Overseas Disclosure
We do not routinely disclose personal information overseas. If required:

• Disclosure will only occur where permitted by law
• We will ensure appropriate safeguards are in place
• We will inform you where practicable

We implement appropriate safeguards including:

• Encryption (SSL)
• Restricted access controls
• Secure server storage
• Regular security audits
• Multi-factor authentication (MFA)
• Staff confidentiality obligations

We use cookies to enhance your experience and analyse website usage.

Types include:

• Essential cookies
• Performance and analytics cookies
• Functionality cookies
• Third-party cookies

You can manage cookies via your browser settings. Disabling cookies may impact functionality.

We retain information only as long as necessary and in accordance with legal obligations.
Health Records

• Adults: minimum 7 years
• Children: until age 25 or 7 years after last record

Website Data
Retained for up to 2 years unless required longer
Other Records
Typically retained for 5–7 years

We securely delete or de-identify data when no longer required.

You have the right to:

• Access your information
• Request corrections
• Request deletion where applicable
• Withdraw consent
• Opt out of marketing communications

Requests can be made via email:

info@theaminohub.com.au

We aim to respond within 30 days.

We comply with the Notifiable Data Breaches (NDB) scheme.

In case of a breach, we will:

• Assess and contain the incident
• Notify affected individuals
• Notify the OAIC where required
• Take corrective actions

We may update this Policy from time to time. Changes take effect from the published Effective Date.

For any privacy concerns or complaints, please contact:

The Amino Hub

Email: info@theaminohub.com.au

We will:

• Acknowledge your complaint
• Investigate the issue
• Provide a written response

If unresolved, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

Mail: GPO Box 5218, Sydney NSW 2001