Terms & Conditions

Welcome to The Amino Hub (“we”, “us”, “our”, “Clinic”). These Terms & Conditions (“Terms”) govern your access to and use of our website, digital platforms, and healthcare services (collectively, the “Platform” and “Services”).

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.

• Terms: These Terms & Conditions and associated policies.
• Services: Telehealth and healthcare services provided by the Clinic.
• Clinic Services: Consultations and related healthcare services delivered by practitioners.
• Platform: Website and digital systems used to deliver Services.
• Healthcare Practitioners: Registered Australian medical professionals.
• Fee: Charges for Services as notified from time to time.
• Authorised Representative: A person legally authorised to act on behalf of a patient.

The Amino Hub provides access to Australian-registered healthcare practitioners who deliver telehealth consultations and clinical care in accordance with applicable laws and professional standards.

Important limitations and conditions:

• Telehealth services may not be suitable for all patients or conditions.
• Practitioners may determine that in-person consultation, diagnostic testing, or referral is required.
• Any prescriptions are issued only after a real-time clinical consultation and at the sole discretion of the practitioner.
• We do not provide prescriptions based solely on questionnaires, chat, or email requests.
• All clinical decisions are made in accordance with Medical Board of Australia guidelines and safe prescribing practices.

Information on the Platform is general in nature and does not constitute medical advice.

Our Services are not intended for medical emergencies or urgent care.

If you require urgent assistance, call 000 or attend your nearest emergency department.

We are not a substitute for your regular healthcare provider, and you should continue routine care with your primary practitioner.

To use our Services, you must:

• Be at least 18 years old
• Reside in Australia
• Provide accurate and complete information
• Provide informed consent to treatment

Meeting these criteria does not guarantee acceptance. Clinical suitability is determined by the practitioner.

You agree to:

• Provide accurate, complete, and up-to-date information
• Attend scheduled consultations
• Follow clinical advice and treatment plans
• Notify us of adverse reactions
• Comply with all applicable laws

Failure to provide accurate information may result in refusal or termination of Services.

You must not:

• Use the Platform for unlawful or fraudulent purposes
• Mislead practitioners or staff
• Engage in abusive, threatening, or inappropriate behaviour
• Attempt to interfere with system security or operations

You may appoint an Authorised Representative where legally permitted. We may require documentation to verify authority.

By using our Services, you acknowledge and agree that:

• Consultations are conducted via secure telehealth technologies
• There are inherent risks in electronic communication, including potential technical failures
• Practitioners will determine whether telehealth is clinically appropriate
• Prescriptions, referrals, and clinical documents are issued at practitioner discretion following consultation
• Consultations may not be recorded without your consent

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

• Fees are payable at the time of booking
• Fees apply to consultation services only
• Medication and pharmacy costs are separate

• Fees may be updated from time to time
• Changes apply prospectively only
• Existing bookings are not affected unless agreed or required by law

Refunds may be provided where:

• Services are deemed clinically inappropriate
• The Clinic cancels and cannot reschedule

Refunds are processed to the original payment method.

• More than 48 hours: full refund or reschedule
• Within 48 hours: up to 50% fee may apply

Failure to attend without notice may result in full fee forfeiture.

Late arrivals may result in shortened consultations.
Arrivals over 15 minutes late may be treated as a no-show.

• Prescriptions are not guaranteed
• Issued only where clinically appropriate
• Based on practitioner assessment and regulatory requirements
• Additional tests or referrals may be required before prescribing

We handle your personal and health information in accordance with:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)
• Relevant health privacy laws

Our Privacy Policy explains:

• What data we collect
• How it is used and disclosed
• Overseas data handling (if applicable)
• Access, correction, and complaints processes
• Data breach notification obligations

All Platform content is owned or licensed by the Clinic and protected by law.

You must not:

• Copy, reproduce, or distribute content
• Use content for commercial purposes
• Interfere with proprietary rights

We may engage third parties (e.g., pharmacies, IT providers).

We are not responsible for:

• Third-party services or content
• Their privacy or operational practices

Nothing in these Terms excludes rights under the Australian Consumer Law.

To the extent permitted by law:

• We are not liable for indirect or consequential losses
• Services are provided in accordance with professional standards

Where liability cannot be excluded, it is limited as permitted by law.

You agree to indemnify us against claims arising from:

• Your breach of these Terms
• Your unlawful or improper use of Services

This does not apply to losses caused by our negligence or misconduct.

Contact: info@theaminohub.com.au

We will:

• Acknowledge within 5 business days
• Respond within 30 days

You may contact:

• AHPRA (www.ahpra.gov.au)
• OAIC (www.oaic.gov.au)

Parties agree to attempt:

1. Good faith negotiation
2. Mediation before legal proceedings

We may suspend or terminate Services where:

• Terms are breached
• Misuse occurs
• Required by law

You must cease use immediately upon termination.

We retain information in accordance with legal obligations, including:

• Minimum retention periods for health records
• Secure disposal practices

We may update these Terms from time to time.

Updated versions take effect upon publication.

These Terms are governed by the laws of New South Wales, Australia.

If any provision is invalid, the remainder continues in effect.

These Terms and our Privacy Policy form the entire agreement between you and The Amino Hub.

For enquiries, complaints, or privacy matters:

Email: info@theaminohub.com.au